Troubleshooting

  • Nothing happens when I push the 10- or 15-minute button

    Check to make sure the SWASH™ system is plugged into a power outlet. If the SWASH system is plugged in, unplug it and plug it back in to reset.

  • The SWASH system does not work as well as I expected

    Select the recommended cycle based on your clothing type. Keep longer clothes from laying on the bottom of the device. The SWASH system is only recommended for 2 lightweight items. For best results, refresh only 1 item at a time.

    Do not operate, install or store the SWASH system where it will be exposed to water, weather, or at temperatures below 50 F (10 C). Let the SWASH system and SWASH PODS™ cups warm up to room temperature before use.

  • I noticed a spot on my clothing after a cycle

    The SWASH PODS formula may leave a spot on some fabrics. These spots are easily removed when clothes are washed or dry-cleaned according to clothing manufacturer’s care label.

For any other issues, please call us at 1-866-333-4195.

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