Nothing happens when I push the 10- or 15-minute button
Check to make sure the SWASH™ system is plugged into a power outlet. If the SWASH system is plugged in, unplug it and plug it back in to reset.
The SWASH system does not work as well as I expected
Select the recommended cycle based on your clothing type. Keep longer clothes from laying on the bottom of the device. The SWASH system is only recommended for 2 lightweight items. For best results, refresh only 1 item at a time.
Do not operate, install or store the SWASH system where it will be exposed to water, weather, or at temperatures below 50 F (10 C). Let the SWASH system and SWASH PODS™ cups warm up to room temperature before use.
I noticed a spot on my clothing after a cycle
The SWASH PODS formula may leave a spot on some fabrics. These spots are easily removed when clothes are washed or dry-cleaned according to clothing manufacturer’s care label.
For any other issues, please call us at 1-866-333-4195.